The Rizwan Attars and perfumes

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Shipping & Returns

Shipping & Returns

Last Updated: September 2026

At The Rizwan Attars And Perfumes, we aim to deliver your perfumes and attars safely and reliably. This policy explains our shipping, delivery, cancellation, return, refund, and exchange process.

1. Order Processing

Orders are generally processed after successful order confirmation.

Orders placed on weekends, public holidays, during sales, or during periods of high demand may require additional processing time.

2. Shipping & Delivery

We currently deliver to serviceable locations across India.

Our estimated delivery time is generally 7–8 business days after order processing.

Delivery times may vary depending on:

  • Delivery location

  • Courier availability

  • Weather conditions

  • Public holidays

  • Remote-area delivery

  • Unforeseen logistics delays

Once your order has been shipped, tracking information may be provided through SMS, email, WhatsApp, or other available communication methods.

3. Shipping Charges

Our standard shipping charges are:

Punjab: ₹50
Rest of India: ₹70

Applicable shipping charges will be shown during checkout.

Promotional offers may occasionally include free or discounted shipping.

4. Incorrect or Incomplete Address

Please carefully check your delivery address before placing your order.

If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for re-delivery.

5. Damaged, Leaking, or Incorrect Products

If you receive a product that is:

  • Damaged

  • Leaking

  • Defective

  • Incorrect

  • Missing from your order

please contact us within 48 hours of delivery.

Please provide:

  • Order number

  • Photos of the product

  • Photos of the outer packaging

  • Unboxing video, where available

Our team will review the issue and provide the appropriate resolution.

6. Returns

We offer eligible returns within 7 days of delivery.

To qualify for a return:

  • The product should be unused

  • The product should be in its original condition

  • Original packaging should be retained

  • The product should not have been damaged through customer handling

  • Order details/proof of purchase should be available

Important for perfumes and attars

Because fragrance products are personal-use products, opened, used, sprayed, or partially consumed perfumes and attars may not be eligible for return, except in cases involving damage, leakage, defect, or an incorrect product.

7. Non-Returnable Situations

Returns may not be accepted for:

  • Used or sprayed products

  • Products damaged after delivery by the customer

  • Products without their original packaging

  • Products returned after the 7-day return period

  • Change of mind after opening or using the fragrance

  • Products that cannot be resold due to customer handling

8. Exchanges

If you receive a damaged, defective, leaking, or incorrect product, we may provide a replacement, exchange, or refund depending on the circumstances and product availability.

Exchange requests for fragrance preference or change of mind are subject to the return conditions above.

9. Refunds

Once an eligible return is approved and the product is received and verified where required, the applicable refund will be processed.

Refund processing time may depend on the payment provider or bank.

For Cash on Delivery orders, we may request valid bank or UPI details to process an approved refund.

10. Order Cancellation

Cancellation requests should be made before the order is shipped.

Once an order has been dispatched, cancellation may no longer be possible.

For prepaid orders successfully cancelled before dispatch, the eligible amount will be refunded.

11. Failed Delivery

If an order is returned to us because of:

  • Incorrect address

  • Customer unavailable

  • Repeated delivery attempts failing

  • Refusal to accept the parcel

we may contact the customer regarding re-delivery.

Additional shipping charges may apply where applicable.

12. How to Request a Return or Refund

Contact our support team:

Phone / WhatsApp: 094780 10786
Email: Rizwan078613@gmail.com

Please provide:

Order Number + Customer Name + Reason for Return + Photos/Videos where applicable

Our team will review your request and guide you through the next steps.

13. Contact Us

The Rizwan Attars And Perfumes

Phone / WhatsApp: 094780 10786
Email: Rizwan078613@gmail.com
Website: https://therizwanattarsandperfumes.com/